Policies & Terms

Service Cancellations: Clients may cancel a service engagement by providing written notice via email to [email protected]. Cancellations received at least 7 business days before the next billing cycle will take effect from the following period.

Refund Policy: Due to the nature of professional bookkeeping and financial services, fees for services already rendered are non-refundable. If a billing error has occurred, clients must notify us within 30 days of the charge and we will investigate and, where applicable, issue a refund within 10 business days.

Disputes: Any payment disputes must be submitted in writing within 30 days of the transaction date. We will respond within 5 business days.

Contact: For questions, contact us at [email protected] or +1 (758) 519-8646.

Data We Collect: We collect information you provide directly (name, email, phone, business details) and data generated through your use of our services (financial records, transaction history).

How We Use Your Data: Your data is used solely to provide bookkeeping and financial services, communicate with you, process payments, and comply with legal obligations.

Data Security: We implement industry-standard security measures including encryption, secure servers, and restricted access controls to protect your financial data.

Payment Card Security: We do not store full payment card details on our servers. All payment processing is handled through PCI-DSS compliant payment processors.

Third-Party Sharing: We do not sell your personal data. We may share data with trusted service providers strictly for the purpose of delivering our services.

Your Rights: You have the right to access, correct, or request deletion of your personal data. Contact us at [email protected].

Secure Transmission: All payment transactions on this site are protected using SSL/TLS encryption. Card details are transmitted securely and are never stored on our servers.

3D Secure: We support Verified by Visa and Mastercard SecureCode for enhanced cardholder authentication on online transactions.

Powered by FAC: Online payments are processed through First Atlantic Commerce (FAC), a certified payment gateway.

Transaction Currency: All transactions are processed in Eastern Caribbean Dollars (XCD) or United States Dollars (USD) as specified on the invoice.

Export Restrictions: Our services are offered to clients in the Caribbean region. Restrictions may apply in certain jurisdictions.

Services: WaterWalkers Bookkeeping provides professional bookkeeping, payroll, accounts payable/receivable, and financial reporting services to businesses primarily in the Caribbean region.

Client Responsibilities: Clients are responsible for providing accurate and complete financial information. WaterWalkers Bookkeeping is not liable for errors resulting from incomplete or inaccurate client-provided data.

Payment Terms: Invoices are due as specified. Overdue accounts may incur late fees. We reserve the right to suspend services for accounts with outstanding balances.

Confidentiality: All client financial information is treated as strictly confidential and will not be disclosed to third parties except as required by law.

Limitation of Liability: WaterWalkers Bookkeeping's liability is limited to the fees paid for the specific service giving rise to the claim.

Governing Law: These terms are governed by the laws of Saint Lucia.

Contact: For questions regarding these Terms, contact [email protected].

Service Delivery: All bookkeeping reports, financial statements, and documents are delivered electronically through the secure client portal or via encrypted email.

Turnaround Times: Monthly reports are delivered within 5 business days after the close of each month, provided all required client information has been received. Custom reports are delivered within the timeframe agreed upon at the start of the engagement.

Document Access: Clients can access all delivered documents at any time through the client portal.

Delays: We will notify clients promptly if any delays are anticipated due to incomplete information or other circumstances.

Contact: For delivery inquiries, contact [email protected].